Assistant Executive, FCR, Customer Support

চাকরির বিবরণ

Triangle Services Limited is looking for a patient, empathetic, and customer-oriented individual to join our team as an Assistant Executive, FCR. The selected candidate will handle customer inquiries, resolve complaints, provide service-related information, and ensure a positive customer experience. Department: Customer Support. Job Type: Full-Time. Work Mode: Work from Office.

দায়িত্ব

• Respond to customer inquiries via phone, email, chat, and in person
• Handle customer complaints and troubleshoot service-related issues
• Assist with new connections, relocations, reconnections, refunds, and account updates
• Maintain accurate records of customer interactions and resolutions
• Escalate complex issues to the appropriate departments
• Provide information about company products, services, and policies
• Follow up with customers to ensure satisfaction and timely resolution
• Support customer satisfaction initiatives and sales or lead-generation activities when required
• Perform other duties assigned by the supervisor

যোগ্যতা

• Strong verbal and written communication skills
• Patience, empathy, and a customer-focused mindset
• Problem-solving and complaint-handling abilities
• Ability to remain professional under pressure
• Strong interpersonal and organizational skills
• Attention to detail and teamwork

দক্ষতা

• Communication
• Complaint Handling
• Customer Service